About us
Who's behind Genusto
Genusto is a one-product brand: we sell the Genusto FlexGuard Knee Support, and that's it. We're part of the Vireon Stores family, a European e-commerce group based in Estonia, in the EU. We're a small team, so you're not dealing with a faceless marketplace — but we're also not going to pretend to be something bigger than we are.
The formal company details, registration and legal information live in our Terms and Privacy pages, where they belong. If you want to know exactly who you're buying from before you order, that's the place to look.
Why a knee support, and why only this one
We pick products that solve one concrete, everyday problem, and we test them ourselves before we put them in front of anyone. Sore knees on the stairs, on a long walk, after a shift on your feet, or during a workout you don't want to skip — that's a small, specific, genuinely annoying problem, and a good support helps with it.
Selling one product keeps us honest. We can't hide a weak item behind a catalogue of hundreds, so the FlexGuard has to hold up on its own — the fit, the fabric, the way it stays put once you've been moving in it for an hour.
We're not a medical company and we don't claim to be. The FlexGuard is a support, not a treatment: if you have pain that worries you, or an injury you haven't had looked at, please speak to a healthcare professional first.
How we work
Every order ships tracked, so you get a number you can actually follow rather than a vague promise about a delivery window. We'll tell you what we know about timings, including when they're slower than we'd like.
You get 30 days to change your mind. A knee support is something you have to wear to judge — if the fit isn't right for you, or it simply isn't doing what you hoped, send it back within 30 days and we'll sort it out. The full conditions are in our Returns policy, written as plainly as we could manage.
Payments run through Stripe, so your card details go straight to them and never sit with us.
Getting in touch
Email us at support@genusto.com. A person reads it and a person replies — no ticket carousel, no chatbot pretending to be staff.
If something's gone wrong with your order, tell us what happened and we'll give you a straight answer about what we can and can't do. And if the FlexGuard isn't working for you, we'd genuinely like to hear why: with one product, that feedback is the only way it gets better.